Agency Riders Code of Conduct

Agency Riders Code of Conduct

All agencies and their deployed riders operating under ComilExpress must strictly comply with the following Code of Conduct. This ensures safety, trust, and service excellence for customers and partners.

Deliver with Trust. Earn with Confidence.

🚦 PROFESSIONALISM

• Always be polite, respectful, and professional
• Wear your ComilExpress ID when on duty
• Represent the ComilExpress brand positively at all times
• Riders must act respectfully and professionally at all times.
• Harassment, intimidation, or abusive behavior toward customers, staff, or the public is strictly prohibited.
• Riders must wear clean, appropriate attire and maintain proper personal hygiene.

📦 HANDLING OF GOODS

• Deliver only items assigned to you
• All items must be handled with care and delivered in the same condition received.
• Tampering, opening, or using customer items is strictly forbidden.
• Riders must not accept deliveries exceeding their assigned category value.

🔐 SECURITY & CATEGORY COMPLIANCE

• Do not accept goods above your registered category value
• Protect customer goods as if they are your own
• Any loss, damage, or theft will attract penalties

📍 DELIVERY & CONFIRMATION

• Follow delivery instructions strictly
• Update delivery status immediately after completion
• Riders must follow assigned routes and delivery instructions.
• Delays, accidents, or delivery challenges must be reported immediately.
• Proof of delivery (signature, photo, or code) must be properly obtained

🛑 PROHIBITED ACTIONS

• Theft, fraud, false reporting, or deliberate damage to goods will result in immediate termination and possible legal action.
• No delegation of delivery to third parties
• No abusive language or threats
• Agencies are fully responsible for the actions of their riders.

🚨 SAFETY FIRST & USE OF COMILEXPRESS PLATFORM

• The ComilExpress platform must not be misused or manipulated.
• Account sharing or data falsification is prohibited.
• Obey all traffic and road safety rules
• Riding under the influence of alcohol or drugs is strictly prohibited.
• Wear protective gear at all times
• Report accidents or incidents immediately

📞 COMMUNICATION, DATA PRIVACY & CONFIDENTIALITY

• Respond promptly to dispatch and customer calls
• Report delays or challenges immediately
• Keep your phone and tracking active during deliveries
• Customer information must remain confidential at all times.
• Sharing customer details with third parties is prohibited.

⚖️ DISCIPLINE & PENALTIES

Violation of this Code may result in:

• Warning
• Legal action where applicable
• Suspension or termination of rider or agency account
• Forfeiture or deduction from security registration fee

✔️ COMMITMENT

By clicking proceed and operating as a ComilExpress rider, you agree to follow this Code of Conduct at all times.